Strengthens e-Governance and Citizen-Centric Service Delivery
RAMBAN, Jul 25: Deputy Commissioner Ramban, Mohammad Alyas Khan, on Saturday inaugurated the Centre of Excellence for e-Governance Services, ‘Zila Seva Kendra’, at the DC Office Complex, Ramban, marking a significant step towards strengthening digital governance and ensuring hassle-free access to government services for the public.
The Centre has been established to provide seamless access to a wide range of online government services under one roof, thereby enhancing transparency, efficiency and citizen-centric service delivery.
Tehsildar Ramban, Deep Kumar, District Coordinator Common Service Centres (CSCs), officials of line departments and other concerned officers were present on the occasion.
After inaugurating the facility, the Deputy Commissioner inspected the infrastructure, digital service counters and the online services being provided through the Centre. He reviewed the operational mechanism and interacted with the staff to assess the quality and efficiency of service delivery.
Emphasising the need for prompt, transparent and hassle-free public services, the Deputy Commissioner directed the concerned staff to ensure that all online services are delivered within the prescribed timelines and that citizens visiting the Centre receive proper guidance and assistance. He stressed maintaining high standards of efficiency, transparency and accountability in the functioning of the Centre.
The Deputy Commissioner also directed the District Manager, CSCs Ramban, to ensure proper functioning of all Common Service Centres across the district and ensure that services are delivered strictly as per the prescribed norms and fee structure. He further instructed that awareness regarding the digital services available through CSCs and the Zila Seva Kendra be enhanced, particularly in rural and remote areas, so that more citizens can benefit from the initiative.